Our AI-first solution transforms the way you handle complaints, delivering unprecedented efficiency and AI insights. From initial logging to final resolution, our solution supports the entire complaint lifecycle with human-in-the-loop automation.
By blending transparent Generative AI with human oversight, the platform assists complaint handling teams in analysing issues, drafting responses, identifying root causes, and suggesting remediation. The result is a faster, more consistent resolution process that maintains the "human touch" by ensuring every AI action is validated by your team.
However, mycomplaints.ai is not just another case management tool. mycomplaints.ai is designed to integrate directly with customer service platforms like MS Teams, Salesforce, Genesys, Verint, and AWS Connect, allowing customer data to remain centralised while upgrading your complaint-handling capability.
Built by the team behind iCasework and Useful Feedback, the company leverages over 25 years of industry experience to deliver enterprise-grade tools that drive efficiency, accuracy, and compliance, combined with cutting-edge Generative AI.
We provide ready-made complaint management solutions for regulated industries, including financial services, utilities, and the public sector, providing them with the security, reporting, and intelligence needed to turn complaints into actionable insights.
By blending transparent Generative AI with human oversight, the platform assists complaint handling teams in analysing issues, drafting responses, identifying root causes, and suggesting remediation. The result is a faster, more consistent resolution process that maintains the "human touch" by ensuring every AI action is validated by your team.
However, mycomplaints.ai is not just another case management tool. mycomplaints.ai is designed to integrate directly with customer service platforms like MS Teams, Salesforce, Genesys, Verint, and AWS Connect, allowing customer data to remain centralised while upgrading your complaint-handling capability.
Built by the team behind iCasework and Useful Feedback, the company leverages over 25 years of industry experience to deliver enterprise-grade tools that drive efficiency, accuracy, and compliance, combined with cutting-edge Generative AI.
We provide ready-made complaint management solutions for regulated industries, including financial services, utilities, and the public sector, providing them with the security, reporting, and intelligence needed to turn complaints into actionable insights.